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Thirsk (01845) 567 750

M Sanderson and Son trading as Ashes Pet and Equine Crematorium (“We”) are committed to protecting and respecting your privacy.

Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it. By visiting our website, contacting us or visiting us to purchase goods, you are accepting the practices described in this policy.

For the purpose of UK Data Protection Legislation, the data controller is M Sanderson and Son (trading as Ashes Pet and Equine Crematorium) Sandholme Farm, Skipton-on-Swale, Thirsk, YO7 4SB.

INFORMATION WE COLLECT FROM YOU

We will collect and process the personal information you give us. This is information that you give us about you by: contacting us (for example, by phone or in writing). The information you give us will include:

  • your name;
  • address; and
  • phone number.
  • If you are looking to purchase goods, you will also need to provide your debit card information, for payment purposes.

USES MADE OF THE INFORMATION

We use personal information held about you in the following ways:

  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, goods and services that you request from us; and
  • to notify you about changes to our goods and/or service.

DISCLOSURE OF YOUR INFORMATION

We will only disclose your personal information to third parties where we are required to do so, including:

  • contacting the veterinary practice in order to collect your pet, where you request us to do this on your behalf;
  • If we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request; for example accountancy services/HMRC requirements; or
  • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.

REASONS WE CAN COLLECT AND USE YOUR PERSONAL INFORMATION

We rely on:

  • performance of contract as a lawful basis on which we collect and use your personal information i.e. we require your personal information to deliver our goods to you, under the contract of purchase between us;
  • legal compliance as a lawful basis on which we collect and use your personal informatione. the use of your personal data is necessary for compliance with a legal obligation to which we are subject i.e. HMRC and tax duties; and
  • legitimate interests as a lawful basis on which to use your personal data. Legitimate interests means we have a genuine and legitimate reason andwe are not harming any of your rights and interests.  We rely on legitimate interests to contact you after you have submitted a query to us.

HOW LONG YOUR PERSONAL INFORMATION WILL BE KEPT

We will hold your personal data (e.g. name, address and contact details) for the period we are required to retain this information by applicable UK tax law (currently 6 years).

YOUR RIGHTS

Under the General Data Protection Regulation you have a number of important rights, free of charge. In summary, those include rights to:

  • access to your personal information and to certain other supplementary information that this Privacy Policy is already designed to address; and
  • require us to correct any mistakes in your information which we hold.

If you would like to exercise any of those rights, please contact us:

  • in writing:Ashes Pet and Equine Crematorium) Sandholme Farm,
    Skipton-on-Swale, Thirsk, YO7 4SB
  • phone: 01845 567750   07801 687565  07712 451374

and let us have:

  • enough information to identify you (e.g. name and address),
  • proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
  • let us know the information to which your request relates to.

ACCESS TO INFORMATION

Under the General Data Protection Regulation you have the right to access information held about you. Any access request will be free of charge and we aim to respond to such requests without delay and at the latest within one month of receipt. Please contact us:

  • in writing: Ashes Pet and Equine Crematorium) SandholmeFarm, Skipton-on-Swale, Thirsk, YO7 4SB
  • phone: 01845 567750  07801 687565  07712 451374

CHANGES TO OUR PRIVACY POLICY

Any changes we make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed, please contact us:

  • in writing: Ashes Pet and Equine Crematorium) Sandholme Farm,  Skipton-on-Swale, Thirsk, YO7 4SB
  • phone: 01845 567750  07801 687565    07712 451374
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